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Jobs at The Trust for Public Land

Among all national conservation organizations, only The Trust for Public Land focuses on conserving land for people. We offer challenging and rewarding careers for people who seek to leave a legacy of protected lands. Our staff of more than 300 committed and talented professionals works across the country.

To apply, please email your resume and cover letter to the address listed at the bottom of each job posting. All job postings are current—positions are listed until filled. We strive to make our job postings accessible to all users. If you need assistance completing the application process, please contact us at 415-495-4014 or jobs@tpl.org.



Director of Philanthropy Operations

Location: San Francisco, California
Date Posted: 09-25-2017
Reporting to the Chief Philanthropy Officer (CPO), the Director of Philanthropy Operations (Director) is responsible for the effective day-to-day management of the philanthropy operations staff in our San Francisco Headquarters, as well as providing strategic support and solutions that leverage Trust for Public Land’s data, technology, reporting, business processes and people for the entire philanthropy department. While the CPO is ultimately responsible for the Philanthropy program at The Trust for Public Land PL, the Director will implement the strategies, policies, procedures and budgets approved by the CPO.  The Director is a true partner of the CPO, enabling the CPO to focus on leadership issues as well as prospects and solicitations while the Director focuses on management administration and support of the fundraising staff.
 
The Director is responsible for overseeing the accurate and timely gathering, storage, maintenance, processing, and analysis of a high volume of fundraising data (acknowledgments, donor information, giving histories, etc.), while maintaining quick response times and accuracy of data capture. The Director is also responsible for translating and interpreting the needs of the organization into data, reporting, initiatives, and priorities that are easily understood by multiple audiences. For example, the position is responsible for financial processes, financial reporting, preparing special reports and presentations, and ensuring that policies and procedures are up-to-date. 
 
The Director supervises the Philanthropy Operations team (Philanthropy Database Management, Database Analysis, Gift Administration & Gift Processing) and the Prospect Research Team The Director’s position is responsible for insuring that the Philanthropy Staff in the field have the support resources they need to realize their goals. The Director also works with philanthropy staff and organizational leadership to ensure that all of TPL’s philanthropy operations priorities are met.  The Director is responsible for ensuring that all activities outlined above are successfully coordinated with field activities as well as other key departments (Finance & Accounting, Marketing, Leadership etc.).
 
 
Expectations: 
 
The Director is expected to:
  • Provide strategic vision and business planning acumen to the Philanthropy Operations department.
  • Be responsible for the project management and implementation of Philanthropy department policy, procedure, and process improvements. Works in collaboration with peers and executive-level leaders as well as Philanthropy staff in these efforts
  • Ensure that the database is accurate and that the analysis and reporting of that data meets the needs of the philanthropy field staff and philanthropy campaigns.
  • Ensure that best practices are being followed.
  • Ensure Budget Review Team has up to date information about Philanthropy progress, including cash flow and receivables.
  • Coordinate budgeting processes and forecasting by synthesizing plans from the states and divisions.
  • Proactively manage the strategic needs of the department via relationship building, data gathering and strategic planning.
  • Ensure that Philanthropy Operations is well managed – providing clear goals, direction and recognition to staff.
 
ESSENTIAL FUNCTIONS:
 
40%     The Director will oversee TPL’s Philanthropy Operations (Database Management, Reporting and Business Intelligence, Gift Administration & Gift Processing)
  • Assesses existing systems to track fundraising prospects, solicitations and ongoing relationships, and recommends refinements, as appropriate, to ensure the Philanthropy infrastructure supports TPL’s short-term and long-term goals.
  • Lead, mentor and guide the operations team to ensure that they are pursuing best practices in their field.
  • Coordinate data base management, technical support to staff, customized reports and financial data integration to facilitate control over donor programs and ensure accurate information. Activities include computer systems operations support, administrative database support for the areas of special events, donor recognition, direct mail and publications, and major gifts/planned gifts.
  • Resolve any elevated customer service or database management issues in a timely and effective manner.
  • Analyze prospect and donor database as it relates to direct response fundraising. Maximize the potential of the donor database, which includes being able to extract, review, and interpret results (solicitation results and donor giving patterns) and turn existing data into information that is actionable and able to improve fundraising results. Work with colleagues to develop and publish standard reports documenting response.
  • Work with colleagues to produce annual and quarterly reports.
 
20%     The Director will support plans for the National Campaign
  •  Partner with the Campaign Director on the planning and internal socialization of the campaign.
  • Collaborate with Finance and the Campaign Director to ensure that accurate campaign reporting is provided and distributed. 
  • Ensure that philanthropy administration and operations are well prepared for a campaign.
  • Work closely with key staff to enhance communication on all levels of the organization.
  • Assist in the development of tools to enhance annual campaign efforts and assist in development and implementation of accountability metrics.
20%     The Director works closely with the CPO in annual planning, budgeting, goal setting, policy development, performance management, and departmental administration.  
  • Work closely with the CPO and Divisional Directors of Philanthropy to develop and manage the annual Philanthropy budget.
  • Provide dynamic and innovative leadership, direction and coordination over TPL”s philanthropy operations. Help craft and implement a multi-year strategic plan for Philanthropy Operations, including quantifiable success benchmarks.
  • Plan and carefully manage the Philanthropy Operations budget and resources, ensuring that they are allocated efficiently and effectively, maximizing return on investment and ensuing comprehensive service throughout TPL’s offices.
  • Foster an environment of achievement and ensure staff accountability for excellence through clearly defined and measurable goals.  Celebrate current achievements and set clear expectations for future success. Bring together senior staff, Philanthropy staff and volunteer leadership as a cohesive and cooperative unit. 
  • Resolve elevated administrative and/or personnel issues connected to the Philanthropy Operations team in a timely and effective manner, consulting with the CPO as appropriate.
  • Provide counsel to the CPO on recruitment and retention, employee training and engagement efforts, thereby maximizing growth potential and retention of employees.  Embrace diversity as a strategic advantage.
  • Model and foster excellent customer service standards for the Philanthropy function.
 
  20%   Other duties as assigned by the Chief Philanthropy Officer
  • The Director’s role will adjust and align with philanthropy needs, particularly related to current and future campaigns, board expectations, and executive support.
 
QUALIFICATIONS:
 
  • Demonstrated senior level administrative, leadership experience in a complex, decentralized environment.
  • Minimum 5 years related experience, focused primarily on oversight of a fundraising department and in directing capital campaigns.
  • Thorough and specific knowledge of the principles and techniques of direct response campaign strategies, online engagement, major gift fundraising, prospect research or other aspect of fundraising. Direct experience as a fundraiser preferred.
  • Database management experience required.
  • Proficiency in Crystal Reports or other industry leading reporting tool(s) strongly preferred.
  • Experience collaborating with and managing vendors and consultants.
  • High degree of knowledge of administrative and supervisory principles and techniques.
  • Superior written and verbal communication skills.
  • High level of performance, integrity and creativity.
  • Background in marketing, business, communications desirable.
  • Commitment to and thorough understanding of TPL’s mission.
  • Bachelor's degree required. Advanced degree or course work in non-profit or philanthropy best practices preferred.   
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